AI-driven communication platform for businesses.

JustCall is an AI-driven customer communication platform that enhances connectivity through Voice, SMS, and WhatsApp. It streamlines workflow automation and team coaching in a unified interface, with over 100 integrations for CRMs and business tools. Serving more than 6,000 customers globally, JustCall offers a comprehensive suite of features for sales and customer support teams, including cloud PBX, call management, SMS capabilities, AI-driven insights, and mobile applications. Its cloud-based architecture makes it accessible for remote teams, improving communication efficiency and customer engagement.

JustCall Traffic Analytics

‌

JustCall Monthly Visits

‌

JustCall Top Visited Countries

‌

JustCall Top Keywords

‌

JustCall Website Traffic Sources

‌

JustCall Features

Cloud PBX
JustCall offers a cloud-based private branch exchange (PBX) system, eliminating the need for on-site equipment. This allows for seamless call management and routing, enhancing communication efficiency for businesses.
Call Management
The platform includes features such as automatic call recording, call routing, and the ability to hold calls in a virtual location. These capabilities streamline the calling process and improve overall customer interaction.
SMS and MMS Capabilities
Users can send bulk SMS campaigns, schedule messages, and utilize SMS bots for automated responses. This feature enhances customer engagement and allows businesses to reach a wider audience effectively.
Integration with CRMs
JustCall integrates with popular CRMs like HubSpot, Zoho, and Salesforce, enabling users to manage customer interactions effectively. This integration enhances workflow efficiency and data management.
AI-Driven Insights
The platform offers advanced analytics, including call scoring, sentiment analysis, and conversation intelligence, to help teams improve performance and customer satisfaction.
Mobile Applications
JustCall provides mobile apps for both iOS and Android, ensuring that users can manage communications on the go. This flexibility is particularly beneficial for remote teams and professionals.

JustCall Pros

Comprehensive Features
JustCall offers a wide range of functionalities that cater to various business needs, from call management to SMS campaigns. This comprehensive feature set allows organizations to handle customer interactions efficiently across different channels.
Integration Capabilities
The ability to integrate with over 100 CRMs and business tools enhances JustCall's usability, allowing users to streamline their customer data management and improve workflow efficiency.
AI-Driven Insights
Advanced analytics and AI features provide valuable insights into team performance and customer interactions, enabling businesses to make informed decisions and optimize their communication strategies.
User-Friendly Interface
The platform is designed to be intuitive, making it easy for users to navigate and utilize its features effectively, which contributes to higher productivity levels.
Responsive Customer Support
Users have reported quick and effective support from the JustCall team, ensuring that issues are resolved promptly and enhancing the overall user experience.

JustCall Cons

Cost
Some users have noted that the pricing can be high, especially for businesses with high call volumes, as every call and text is billed separately.
Call Quality Issues
A few users have experienced occasional drops in call quality and lag during conversations, which can impact communication effectiveness.
Limited Features in Some Areas
Certain users have expressed a desire for additional features, such as direct voicemail transfer and fax confirmation notifications, that are not currently available.
Bugs and Glitches
Some customers have reported encountering bugs that can hinder the user experience, leading to frustrations during critical communications.

How to Use JustCall

Step 1: Sign Up
To begin using JustCall, users need to create an account on the JustCall website. During this process, they can select a suitable pricing plan that meets their business needs.
Step 2: Integration
After signing up, users should connect JustCall with their existing CRM systems to streamline customer data management. This integration allows for more efficient tracking of customer interactions and enhances workflow.
Step 3: Setup
Users need to configure the cloud PBX settings, including call routing rules and voicemail options, to ensure that the system functions according to their preferences and business requirements.
Step 4: Download Mobile App
For on-the-go access, users should install the JustCall mobile app on their iOS or Android devices. This enables them to manage communications from anywhere, enhancing flexibility.
Step 5: Start Communicating
Once the setup is complete, users can begin making calls, sending SMS, and utilizing other features directly from the JustCall platform, allowing them to engage with customers effectively.

Who is Using JustCall

Sales Teams
JustCall is ideal for sales teams looking to manage inbound and outbound calls effectively. With its call management features and SMS capabilities, sales representatives can track customer interactions, send follow-up messages, and improve overall engagement with potential clients.
Customer Support
The platform is well-suited for customer support teams that need to handle inquiries through multiple channels. JustCall ensures timely responses and enhances customer satisfaction by facilitating efficient communication between support agents and customers.
Marketing Campaigns
Businesses can leverage JustCall for executing bulk SMS campaigns and tracking engagement metrics. This feature allows marketing teams to reach a wider audience and analyze the effectiveness of their campaigns.
Remote Teams
JustCall is particularly beneficial for remote teams, as it facilitates communication and collaboration among members across different locations. The cloud-based architecture ensures that team members can stay connected and engaged, regardless of their physical location.

Comments

"JustCall has transformed our communication process! The integration with HubSpot was smooth, and our sales team has become more efficient. Highly recommend!"
"The range of features in JustCall is impressive! We can now manage calls and SMS campaigns all in one place, which has significantly improved our productivity."
"Customer support is top-notch! I had a few questions during setup, and their team was quick to respond and very helpful."
"We've faced some call quality issues, but overall, JustCall has been a great tool for our business. The analytics features are particularly useful for tracking performance."